We always endeavour to provide the best service and use the products for our customers during our cleaning processes. However, on rare occasions, we recognise that there may be times where, you as the customer, may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our advice below and we will respond promptly to ensure complete satisfaction.
If you are unhappy about any part of our work, it is your duty to ensure that you contact us as soon as possible (same day) after the completion of the work. We take photographic and video evidence of stains, damage, marks or scuffs (and other issues we spot) before we carry out any cleaning process and we make you aware of this before the start of any work. You have to agree with our comments before we commence, this can be done verbally.
In certain circumstances, carpets can 'wick' back, this can be normal but please inspect the work on completion to ensure everything has been carried out to our usual high standards. We will inform you of stains or marks that are permanent and will not be removed by our cleaning processes. It is also your responsibility to identify and stains and what treatments you have already used to remove them. This can affect the processes or treatments we will use. If you purposefully withhold information from us, then you have to accept any consequences of the treatments we use.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
CALL US: 07903 781351
EMAIL US: info@brightandkind.co.uk
